Refund policy

Try it on. See how it feels.

Trying your tee on at home to check the fit is absolutely fine. To request a return or size exchange, email support@straybydesign.com within 14 days of delivery with your order number. Contact us before mailing anything back so we can provide return instructions.

Fit and change-of-mind returns

Your tee must be unwashed, unaltered, and in its original condition, with any original tags attached. A brief try-on is welcome; extended wear is not.

CHECK YOUR SIZE. TRY IT ON BEFORE WASHING.
Cotton can shrink, especially with heat. Wash cold and line dry in the shade. Do not tumble dry or use heated drying. Follow the garment’s care label. Washed shirts are not eligible for fit or change-of-mind returns or exchanges. This does not limit help for defective or incorrect items.

Size exchanges depend on spare stock. If your size is unavailable, you can return an eligible tee for a refund instead.

You cover return postage for fit or change-of-mind returns. Original shipping charges are nonrefundable for those returns. There is no restocking fee, and we won’t deduct an originally free shipping benefit from an eligible refund. We’ll explain any postage needed to send an exchange before you decide.

Damaged, defective or incorrect items

Contact us as soon as possible. We’ll help put it right and cover reasonable return postage where needed. The fit-return postage rules do not apply to these problems.

Return refunds

We’ll inspect your return and initiate an eligible refund within 5 business days of receiving it—or explain any eligibility concern within that period. Refunds include the amount paid for the returned item and applicable tax, subject to the shipping rules above.

Cancellations

You can cancel for a full refund while preorders are open, and afterward if we have not yet placed the production order with KONG. We won’t place that order before the preorder window closes.

Email support@straybydesign.com with your order number. We use the time your request reaches us, not when we read it.

After the production order is placed, we cannot guarantee a change-of-mind cancellation, but please contact us and we’ll help where we can. Our return policy still applies after delivery. Your cancellation rights for a dispatch delay remain unaffected.

We’ll initiate an eligible cancellation refund within 3 business days of receiving your request, including shipping and applicable tax on the canceled items. No cancellation or processing fee is deducted. If we cancel because we cannot fulfill your order or you have not agreed to revised dispatch timing, we’ll initiate the refund within 3 business days of cancellation.

All refunds go to the original payment method. Your bank or payment provider may take up to 10 business days after issuance to show the credit. Contact us if it hasn’t appeared by then.